AvidPay Dashboard Status Descriptions

Below are all possible Payment Statuses and their Descriptions. 

Final Status means the payment or batch is no longer being processed. You will need to resubmit the payment or contact Shelby Support for further inquiries. 

Payment Status	Status Description	Final Status?
Pending Approval	The payment is waiting on the specified users to approve the payment	No
Held	The payment has been placed on hold by the payment approver. The payment will not progress any further in the process until the payment has been approved (funds will still not be debited or remitted to the supplier).	No
Processing	This is the initial, post-approval state for payments. It signifies that everything is ready on the payment(s) to be processed. It will be included in the NACHA debit wave, and soon be on its way to your supplier.	No
Error	Payment Errored.	No
Void	Payment Cancelled before Supplier is Paid.	Yes
Debit Requested	AvidPay has sent information to the bank to request the debit. Depending on your bank, the funds could appear on hold in your bank account either that night, or the next day.	No
Funds Received	Buyer Debit Initiated and Payment is Ready to get Issued to Supplier.	No
Sent to Check Printer	The payment details have been sent to a third-party check printing partner to print and mail the check(s).	No
Issued to Supplier	The payment details have been received by the check printing partner, and the check(s) will be printed and mailed out to your supplier(s).	No
Cleared	The payment has been received by the supplier. Funds for the payment have cleared the trust account and have been deposited in the supplier’s bank account. Also, in case of VCC, the Virtual Credit Card payment has been successfully processed, and the funds have been fully transferred to the supplier.	Yes
ACH Credit Issued	The payment has been included in transactions sent to the bank to debit and deposit to the supplier’s bank account.	No
VCC Processing	The payment information is being delivered via the method the supplier requested (phone, email, portal, or fax).	No
Authorized	The Mastercard card has been run by the supplier, but the transaction hasn’t posted yet.	No
Partially Authorized	The supplier has processed the payment, but no funds have posted yet. The authorized amount is less than the total payment due.	No
Partially Posted	The supplier has processed part of the payment, but the full amount hasn’t posted yet.	Yes
Declined	The payment was not approved by the card issuer or bank. No funds have been processed.	No
Cleared - With Exception(s)	Parent Payment Status where one of the Child Payment is in VOID status and other[s] are Cleared.	Yes
Multiple	Parent payment status where the original Payment is being processed with multiple payment methods or due to transaction limits set by the Supplier.	Yes
Void: Re-Issue	Supplier requests a new check be issued because they never received the original payment.	Yes
Void: After Issued	Payment cancelled after a Check issued but before it was cashed.	No
Void: Refund	Parent Payment Status where it is Voided after Debit & Refund is initiated.	Yes
Refund Requested	The refunded payment has been requested and the initial process to initiate the refund has started.	No
Refund Approved	The refunded payment is Approved as part of an internal approval step. All requested refunds go through this step.	No
Refund Processing	The refunded payment information has been included in transactions sent to the bank.	No
Refund ACH Cleared	The refunded payment will show as Cleared once it is confirmed that the funds have been successfully withdrawn from the trust account and deposited back into the originating bank account.	Yes
Re-Issue Treasury Hold	The refunded payment is currently in the stop payment process and will be held for 24 hours to ensure the original check has not been deposited by the supplier. After the 24-hour holding period, the re- issue will continue as normal.	No

Updated December 19, 2025 00:35