This article explains how to access and use our help resources and support, including our 24/7 chatbot.
Below are options to help you get the proper support when it matters to you, whether it’s a technical issue, a product tutorial, or a service request.
Learning Resources
Our Help Center articles and video tutorials are written to get the job done in a way that is simple for you to learn and remember.
- Navigate to the Help Center.
- Browse by Topic, or use the search function to type in keywords.
- For example, "enter new transaction", "year-end processing", "print tax forms".
- Access to Release Notes.
Support Chat (Available 24/7)
- Navigate to the Help Center.
- Click the chat bubble in the lower-right corner.
- Ask your question! The chatbot will offer relevant articles or escalate to our people-focused Ticket Center, if necessary.
Create a Ticket
There are two ways to submit a Support Ticket to our people-focused team.
- Submit a request in the Help Center.
- Send an email to [insert mb accounting email]
Using the in-product support tool
You can create a Help Center account using your email address to do the following:
- View Your Ticket History.
- Manage your Support Tickets.
- Submit Feature Requests.
Tickets submitted via email will automatically be linked to your account (as long as the email address matches).
This is especially helpful for admins or anyone managing multiple support requests over time.
Support Hours
Our live, people-focused Technical Support Team is available only:
- Monday through Friday, 8 AM–5 PM CST
FAQs
- What’s the best way to get help fast?
- Start with our AI chatbot. It’s fast and always available. If it can't help, it’ll escalate to our people-focused Ticket Center.
- Can I call someone directly?
- You can. Please see the information under Support Hours above.
- What if I don’t know what to ask?
- Fear not, if calling during Support Hours, you will be met with kind-hearted Product Experts excited to work with you!
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